Feedback

We are committed to providing a high standard of care to all patients and welcome feedback and comments about the service we provide.

Feedback and Suggestions

Whether the feedback is positive or you wish to offer a suggestion as to how you feel we could improve the service we offer, we would value your input. This can be done by completing a patient feedback form, which can be found in the Clinic reception or downloaded here.  Completed feedback forms should be emailed to clinic.bcom@bcnogroup.ac.uk.

It is always preferable to know who has provided the feedback so we would appreciate you providing your details. However, we do understand if you would rather provide feedback anonymously.

We also have a Patient Experience Group who meets online a few times a year to add the patient perspective to our student experience. Please let us know if you are interested in joining this group.

Complaints Procedure

On occasion, we may not meet an individual’s level of satisfaction and if you are concerned about the care or service you have received from us we would like to know. We take complaints very seriously and continually strive to improve the quality and standards of the service that we provide.

1. Informal complaint

Service Users may be dissatisfied with certain aspects of their visit to BCOM clinic and may prefer to share these concerns informally with their student-practitioner, supervising tutor, clinic reception staff or any member of BCOM staff. It is expected that majority of these cases will be resolved amicably with this informal approach.

2. Formal complaint

If the matter cannot be resolved through informal discussions or the level of dissatisfaction is high, service users will be requested to express their dissatisfaction, in writing. Our patient complaints and policies procedure can be found here.