Patient Feedback & Complaints Procedure
We are committed to providing a high standard of care to all patients and welcome feedback and comments about the service we provide
Complaints Procedure
On occasion, we may not meet an individual’s level of satisfaction and if you are concerned about the care or service you have received from us we would like to know. We take complaints very seriously and continually strive to improve the quality and standards of the service that we provide – our Patient Complaints policy and procedure can be found here.
Feedback and Suggestions
Whether the feedback is positive or you wish to offer a suggestion as to how you feel we could improve the service we offer, we would value your input. This can be done by completing a Patient Feedback Form which can be found in the ESO clinic reception, or online via your post appointment text message. It is always preferable to know who has provided the feedback so we would appreciate you providing your details. However, we do understand if you would rather provide feedback anonymously. Please note that any feedback or suggestions provided will not have a detrimental effect on the treatment or service we continue to provide for you here at the clinic.
